Anytime Security and Support
You shouldn’t have to wait for help. Keep your money and accounts safe with a modern set of features.
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24/7 Support
Get the help you need.
Chat in-app or call whenever you need support and talk to a real human 24 hours a day, 7 days a week.
Real-Time Alerts
Security in your pocket.
You can freeze your card if you’ve been notified that your card is being use or if it’s lost or stolen.
FDIC-Insured1
Insured up to $250,000.
Deposits are FDIC-insured up to $250,000 through The Bancorp Bank, N.A or Stride Bank, NA., Members FDIC. This protects your deposits if an FDIC-insured bank fails.
Visa’s Zero Liability Policy2
You’re protected from unauthorized charges.
With Visa’s Zero Liability Policy,2 you're covered if your card is lost, stolen, or fraudulently used.
Security Center
Seamless security.
With passkey, 2 factor authentication, and email verification, you can take charge of your account security.
Protect your Chime account today.
Chime’s Security Center is your central hub for protecting your account and keeping your money safe. Read our blog on how to protect your account.
FAQs
What is your security policy?
Our top priority is protecting our members. We use 128-bit AES encryption, access control, and security processes to ensure your money is always safe with Chime. If you notice an unauthorized transaction, you can disable transactions on any Chime card immediately in the settings section of the Chime app and website to prevent further unauthorized card transactions.
Are my deposits insured by the FDIC?
Deposits are FDIC insured up to $250,000 through The Bancorp Bank, N.A. or Stride Bank N.A.; Members FDIC.1
Can you use your Chime Visa® Debit Card in other countries?
You can use your Chime Debit Card anywhere Visa debit cards are accepted. International transactions can be enabled or disabled in the settings menu found in the Chime mobile banking app.
What do I do if I don't recognize a transaction in my Checking or Savings Account?
If you do not recognize a transaction in your Checking Account or Chime Card™, we ask that you temporarily block your debit card and/or credit card:
Use the Chime mobile app or log in to your account at https://www.chime.com.
Go to Settings, Account Settings and turn off Allow transactions. This feature immediately prevents new purchases and ATM transactions on your Chime Visa® Debit Card account and/or secured Chime Visa® Credit Card.
Contact us immediately in one of these ways:
Call us at 1-844-244-6363
Use the Chime mobile app to contact our support team
Where can I find more information on your policies?
You can check out our privacy practices, Account Agreement, and all the legal information pertaining to your account here: Privacy Policies
How do I contact Chime customer service?
Our Member Services team is standing by to help you 24/7 with any issues or concerns. Head to our help page to learn how to contact our experts with any Chime questions.
