Privacy Policy
Last updated: 30 October 2025
TL;DR — Key Points
- ✓EU-hosted data: All data stored in the EU with bank-level security
- ✓No data selling: We never sell, rent, or share your data for marketing
- ✓GDPR compliant: Full rights to access, correct, delete, and export your data
- ✓Transparent: Clear explanation of what we collect and why
1Introduction
This Privacy Policy explains how SolidWorx ("Company", "we", "us", or "our") collects, uses, and protects personal information when you use our invoicing and business management platform, accessible via our website and related services ("Services"). By creating an account or using the Services, you agree to the terms of this Privacy Policy.
2Information We Collect
We collect the following information:
Account Information: First name, last name, email address, password (stored in encrypted form).
Business Information: Company name, address, phone number, tax details, invoice settings, and financial operational data you enter into the platform.
Usage Data: IP addresses, browser details, device identifiers, and analytics data (via Google Analytics).
Customer Billing (SaaS): Subscription and billing information is handled by Lemon Squeezy. We do not store credit card numbers.
Optional Payment Gateway Integrations: If you connect external payment providers for your own customers, credentials are securely stored as tokens where applicable. We do not store or process card data.
3How We Use Your Information
We use personal information strictly to:
- Create and maintain your account
- Provide, operate, and improve the Services
- Generate invoices and business documents as configured by you
- Send necessary service emails (e.g., password reset, system notifications)
- Provide support and respond to inquiries
- Comply with legal obligations
We do not sell, rent, trade, or share your personal information for advertising or marketing purposes.
4Legal Basis for Processing (GDPR)
For individuals in the EU/EEA, we process data under the following bases:
- Contract performance: Operating your account and providing the Services
- Legitimate interests: Improving Service reliability and security
- Consent: Analytics and certain optional features (where legally required)
- Legal obligation: Record-keeping and compliance
5Data Storage and Hosting
All data for the SaaS platform is hosted in the EU. We use industry-standard technical and organizational safeguards to protect data in transit and at rest.
7Email Communication
Transactional emails are sent via Postmark or your custom SMTP configuration. We only send service-related emails unless you provide explicit consent for marketing (if applicable).
8Third-Party Services
The Services may integrate with external tools. Key providers include:
Lemon Squeezy
Subscription billing and secure payment processing
Postmark
Email delivery
Google Analytics
Usage analytics
These providers process data as independent or sub-processors according to their own privacy terms. We ensure that providers follow appropriate data protection standards.
9Self-Hosted Use
If you self-host SolidInvoice, you control your own data environment. This Privacy Policy applies only to our hosted SaaS platform. You are responsible for configuring data protection and compliance within your infrastructure.
10Data Retention
Data is retained as long as your account is active. You may request deletion at any time. Backups may temporarily retain deleted data for operational continuity before being permanently removed.
11Your Rights
You have the right to:
- • Access your personal data
- • Correct inaccurate data
- • Delete your data
- • Export your data
- • Restrict processing
Requests may be submitted via email to our support contact. We will verify and respond within required timeframes.
12Data Transfers Outside the EU
If data must be transferred outside the EU for specific integrations, we rely on compliant safeguards such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms.
13Children's Data
The Services are not intended for individuals under 16. We do not knowingly collect data from children. If we become aware of such data, it will be deleted.
14Changes to This Policy
We may update this Privacy Policy as needed. The date at the top of the policy will indicate the latest revision. Continued use of the Service constitutes acceptance of any changes.
15Contact
For privacy-related inquiries or data requests, contact us on the contact page.
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