Cannot subscribe to copilot after last subscription ends.

[handraromel]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Copilot in GitHub

Body

Hi, I am using github copilot for about 2 years now. Changing between yearly and monthly plan based on needs. But after my last monthly subscription ended, I suddenly can't subscribe leaving with only active copilot free. I intentionally let my previous subs to end first, then I planned to subscribe to copilot pro+ (this would be a first time, previously I stick with only pro) because of increasing usage in agent. Usually I will see button to subscribe or update current plan, but none visible.

I saw in the news that copilot will not be available for new sign ups, which I think someone that is new to github, not copilot.
I am a long term user, and I hope I can subscribe to the service again, and I have no problem with the token based usage that will be rolled next June.

Can someone help me, perhaps a direct interaction with github staff, so I can subscribe again to copilot.

[YY1377]

having the same issue

[justbreath00]

Hi, I think your account got treated as a “new paid signup” after your previous subscription expired. Sadly, GitHub currently paused new Copilot paid subscriptions, even for some old users trying to resubscribe.

You should contact GitHub Support directly because this looks account-specific. Since you were already a long-term Copilot user, they may be able to manually review or restore your upgrade access.

[P-r-e-m-i-u-m]

This looks like an unfortunate edge case in the current Copilot signup pause.

GitHub's current docs say that starting April 20, 2026, new sign-ups for Copilot Pro, Copilot Pro+, and student plans are temporarily paused. The same docs also say existing Copilot plans can still be upgraded, downgraded, or canceled.

Docs: https://docs.github.com/en/copilot/how-tos/manage-your-account/view-and-change-your-copilot-plan

The important detail in your case is that your previous paid subscription already ended. Once it ended and your account dropped back to Copilot Free, the billing system may now treat you as a new paid signup rather than as an existing paid subscriber upgrading/downgrading.

So I would not keep trying random purchase paths. I would do this instead:

1. Go to Settings -> Billing & licensing -> Licensing / Plans and usage.
2. Confirm whether the current Copilot plan says Copilot Free, Copilot Pro, or Copilot Pro+.
3. If it says Free and there is no upgrade button, open a GitHub Support ticket and clearly explain that you were a previous paid Copilot subscriber whose subscription ended, and now the UI does not allow resubscription during the April 20 signup pause.
4. Include the screenshot, the previous paid subscription dates, and whether you are trying to subscribe to Pro or Pro+.

A short support message could be:

I was a paid Copilot Pro subscriber for about 2 years. My last monthly subscription ended, and my account now shows Copilot Free. I intended to subscribe again to Copilot Pro+, but the upgrade/subscribe button is missing. Could you confirm whether expired paid subscribers are currently treated as new signups under the April 20, 2026 Copilot signup pause, and whether my account can be restored to paid Copilot?

Community users cannot manually restore the button, but based on the docs this is exactly the kind of account-specific billing state GitHub Support needs to check.

[handraromel]

Appreciate it, Thanks!

[Parthiva302]

Hi,

Thank you for reaching out, and we understand your concern.

Based on the information provided, it appears that your previous Copilot subscription expired successfully, but your account is currently only eligible for the Copilot Free plan. This may be related to ongoing changes in Copilot subscription availability or a temporary account-side billing/subscription issue.

Since you are an existing long-term Copilot user, you should normally still be able to resubscribe or upgrade if the service is available in your region and account status.

Here are a few things we recommend checking:

• Verify that your billing information and payment method are valid and up to date.
• Try accessing the Copilot billing page directly from another browser or in incognito mode.
• Check whether your account belongs to any organization with managed billing restrictions.
• Ensure there are no unresolved payment or billing issues on your GitHub account.

If the subscribe or upgrade button is still missing, this issue will likely need to be reviewed directly by GitHub Support, as it may be related to account eligibility or a backend subscription restriction.

We recommend opening a GitHub Support ticket here:
https://support.github.com/

Please include:

• A screenshot of the Licensing page
• Your previous Copilot subscription history
• The approximate date your last subscription ended
• The fact that the subscribe/upgrade button is missing

Hopefully the GitHub staff can restore access to Copilot Pro/Pro+ for your account soon.

Thank you.

[handraromel]

Appreciate for the response @Parthiva302, I have created a GitHub support ticket with this ID #4403974
Currently AI already responded but I only got common answer, would really appreciate if anybody from support can help me with this.

[nyrlemastro-boop]

I am not a new user and want my copilot subscription back, would like to subscribe to max .. how to do it? Best Regards Jiri

[VijayEde]

Appreciate for the response @Parthiva302, I have created a GitHub support ticket with this ID #4403974 Currently AI already responded but I only got common answer, would really appreciate if anybody from support can help me with this.

Is this support ticket resolved yet ? I too raised one like 4 days ago and no action as of yet