You paused the sign-ups for Copilot Pro but still charged me and there's nowhere to refund!

[sophiayingjun-hue]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

VS Code

Body

I'd like to look for someone from the GitHub Copilot team to help getting my money back.

I have reached the chat limit in VS code and followed the instruction to GitHub Copilot site to pay for the GitHub Copilot Pro yearly license on 2026-04-22. However after that I found my license still not working because the company has paused the new sign-ups for GitHub Copilot Pro. But when I tried to 'Downgrade to Free' it didn't work at all and THERE WAS NOWHERE TO CANCEL SUBSCRIPTION OR REFUND. Could someone from the team help to take my money back pleas?

Thanks!

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[siyezasithole]

#4339285 - billed for yearly and there is not option for this 'cancel and refund'. your billing is simple not working.

[P-r-e-m-i-u-m]

Yo @sophiayingjun-hue — that is honestly unacceptable. Taking your money for a product that's on pause and then hiding the cancel button is a nightmare.
Real talk: You need to open a Billing Support ticket immediately. You bought this on April 22, so you're well within the 30-day refund window.
Don't rely on the "Downgrade" button if it's broken. Demand the refund in the ticket and reference the payment ID in your screenshot. Get your money back first, worry about the service later.
If you want to track this with others stuck in billing hell:
github.com/P-r-e-m-i-u-m/weekly-builds-community
Or just reply here — happy to keep helping 🔧

[sophiayingjun-hue]

Thank you very much for the suggestion! I have just raised a Billing Support ticket. Let's see if they can take some responsibility...

[siyezasithole]

They never respond no refund

[Hotarouuu]

I'm having a similar problem.

My subscription was renewed because I forgot to cancel after the new changes, so I decided to click on "Cancel and Refund" option but I didn't get any refund until now.

I opened a ticket but no one responded. Annoying!

[siyezasithole]

It is hell

[peter-s2p]

I had the same issue but luckily I selected monthly billing so it is a smaller amount. I have also submitted a ticket. Hopefully they sort it out soon.