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Production Support & Cloud Engineer with 3+ years of hands-on experience maintaining mission-critical telecom and financial platforms in 24/7 SLA-driven environments. |
☁️ Cloud & Infrastructure
AWS (EC2, S3, RDS, CloudWatch, IAM, VPC, Lambda) • Terraform IaC • Docker • GitHub Actions CI/CD
⚡ What I Do Daily
P1/P2 Incident Management (15-25 daily) • AWS CloudWatch Monitoring • Cloud Automation with Python, Bash & AWS CLI • 99%+ SLA Compliance
🏆 Key Achievements
📉 Reduced recurring incidents by 25% through improved RCA
⭐ Outstanding Employee Award — Unity Data Technology, 2025
🤖 Automated operational tasks, reducing manual work by 20%
🌍 Contributed to aws/serverless-application-model, aws-cdk
🔹 Production Support & Cloud Ops @ Unity Data Technology 2024 - Present
├── AWS CloudWatch, EC2, S3, RDS, IAM monitoring & troubleshooting
├── 15-25 daily incidents across telecom, financial & cloud platforms
├── 99%+ SLA compliance for enterprise systems
├── Automated operations with Python, Bash & AWS CLI (20% faster)
└── Reduced recurring incidents by 25% through improved RCA
🔹 Technical Support Engineer @ Oyu Tolgoi LLC 2022 - 2024
├── Supported 500+ enterprise users in mining operations
├── Cisco, IBM, Google Workspace administration
└── Improved knowledge base documentation


