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"Ontology-Based Customer Complaint Management."

Mustafa Jarrar, Ruben Verlinden, Robert Meersman (2003)

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DOI: 10.1007/978-3-540-39962-9_63

access: closed

type: Conference or Workshop Paper

metadata version: 2019-09-16

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  dblp key:
  - conf/otm/JarrarVM03
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Mustafa Jarrar, Ruben Verlinden, Robert Meersman:
Ontology-Based Customer Complaint Management. OTM Workshops 2003: 594-606

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