Support Center
Get support for StepsApp iOS and Android.
Frequently Asked
10
How do I connect my Apple Watch to StepsApp?
What should I do if my watch does not count steps?
What do I have to do in order not to lose my data when changing phone?
Can I use StepsApp on iPad?
How do I connect Wearables to StepsApp?
How can I restore my purchase?
How do I request a refund?
Which extra features are included in the Pro version?
How does StepsApp count my steps?
What should I do if StepsApp does not count steps?
Sync Wearables
16
How do I connect Wearables to StepsApp?
How do I connect my Apple Watch to StepsApp?
How do I connect my Amazfit to StepsApp?
How do I connect my COROS to StepsApp?
How do I connect my Fitbit to StepsApp?
How do I connect my Garmin to StepsApp?
How do I connect my Oura to StepsApp?
How do I connect my Polar to StepsApp?
How do I connect my Samsung to StepsApp?
How do I connect my Suunto to StepsApp?
How do I connect my TAG Heuer to StepsApp?
How do I connect my Tempo to StepsApp?
How do I connect my Whoop to StepsApp?
How do I connect my Withings to StepsApp?
How do I connect my Xiaomi to StepsApp?
Does StepsApp support watches?
Apple Watch
7
How do I add StepsApp as a complication on my watch?
How do I connect my Apple Watch to StepsApp?
How do I start a workout on the watch?
How do I turn on the heart rate on my watch?
How often does the watch update my steps?
What should I do if my watch does not count steps?
What should I do if the steps on my phone are not synced with the steps on my watch?
Data & Steps
8
Can I manually add steps in StepsApp?
How do I restore my steps?
How do I transfer my data?
What do I have to do in order not to lose my data when changing phone?
What is the Insights page?
Why is there already data in StepsApp when i first install it?
Can i manually add steps in StepsApp?
How can I make a backup on my smartphone?
Troubleshooting
10
How do I make sure that StepsApp counts steps in the background?
How do I set up the notifications?
How does StepsApp count my steps?
How does StepsApp update my steps and other records?
What should I do if StepsApp does not count steps?
Can I set up an Activity Reminder notification?
Do I need to keep StepsApp open to track my steps?
How do I force quit and restart?
How do I grant access for Physical Activity?
How do I set up my device to count steps?
General Information
8
Can I use StepsApp on iPad?
Does StepsApp have a wheelchair mode?
How does StepsApp count my steps?
How much battery does StepsApp use?
Why is StepsApp asking for my consent to use my personal data?
Can I stop or pause step counting?
How does my smartphone count steps?
How much battery does StepsApp use?
Health Metrics & Goals
10
How can I change my tab bar design?
How do I change my goal?
How do I change units?
How does StepsApp calculate burned calories?
How does StepsApp calculate distance?
How does StepsApp count floors?
How does active time work in StepsApp?
How do I change units?
How does StepsApp calculate calories?
How does StepsApp calculate my distance?
Leaderboard
8
How can I disable the Leaderboard?
How can I reset the Invite Link for my Group?
How do I add, delete or invite a friend?
How do I create a group and invite my friends to join me?
How do I enable notifications for Competitions?
How do I report, leave or delete a group?
How do I reset the Invite Link to add my Friends?
How do the bots work?
Workouts
7
Can I use StepsApp on an elliptical or stair stepper?
Does StepsApp have a Voice Coach feature?
How can I start a Workout?
How do I change my Workout Goals?
What factors affect the accuracy in map tracking?
Which Workouts Features are PRO?
Why is Workouts adding up distance after the count has been stopped?
Purchase
10
How can I restore my purchase?
How do I cancel my subscription?
How do I request a refund?
Is Family sharing allowed?
Which extra features are included in the Pro version?
Why do I have limited access to new Pro Feature, even though I bought a one-time purchase for StepsApp Pro?
How can i restore my purchase?
How do I cancel my subscription?
How do I request a refund?
Which extra features are included in the Pro version?
Habits iOS
12
How do I set up a widget?
How do I set up the notifications?
How does Habits work and what does it offer?
What is the Insights page?
How can I restore my purchase?
How do I cancel my subscription?
How do I request a refund?
Is Family sharing allowed?
Which extra features are included in the PRO version?
How do I add or delete habits?
How do I change the order of my habits on the main screen?
What should I do if Live Habits are not updating?
Fitbit Sync iOS
13
How do I get started using FitbitSync?
How do I set up the notifications?
How does FitbitSync work and what does it offer?
How often does the app update itself?
How can I restore my purchase?
How do I cancel my subscription?
How do I request a refund?
Which extra features are included in the Pro version?
How do I make sure that the Auto Sync works in the background?
What should I do if FitbitSync does not work?
What should I do if FitbitSync requires Location access?
What should I do if I don't see my data after migrating from my Fitbit Account to my Google Account?
Which Apple Health permissions does FitbitSync need in order to work well?
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