Paid Annual Subscription Locked on Free Tier due to Billing Glitch — Need Escalation (Ticket #4282318)

[aziz084]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Copilot in GitHub

Body

Hi GitHub Community Team,

I am writing this post out of complete frustration as my work has been heavily impacted for weeks. I have a paid, active Copilot Pro Annual Subscription, but due to a known billing system glitch, my account (aziz084) has been downgraded and stuck on "Copilot Free".

To make matters worse, because GitHub has temporarily paused new plan sign-ups, the system is misrouting my active annual subscription and completely hiding the option to restore or upgrade it.

I have tried every possible support channel with zero helpful results:

Primary Ticket #4282318 has been open for 50 days with absolutely ZERO replies.

Related Tickets #4360442 and #4309070 were automatically archived and closed by the automated system WITHOUT any resolution.

This is an internal billing database loop that cannot be fixed from my end. Since my previous tickets are ignored or auto-closed, I need a GitHub Staff member or Community Manager to manually escalate Ticket #4282318 to a Billing Supervisor immediately to restore the service I already paid for.

Account Username: aziz084

Thank you for your prompt action.

[github-actions[bot]]

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[aziz084]

Note for GitHub Staff: This is NOT general product feedback. This is an urgent billing issue regarding a paid annual subscription that is completely blocked and broken. Please escalate Ticket #4282318 to the billing team."

[ev1ls33d]

I have a ticket open from 22nd or April as well, 0 reactions until now. The support is dead - I gave up and closed the ticket now. Won't bother any more - moved on to google solutions.

Hi @aziz084,

This community is managed by GitHub employees, but it is not a support forum. You have done everything necessary on your end by opening a ticket on our Support page.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. There are an extremely high volume of Support tickets right now, yours will be answered in the order it was received based on the amount of tickets ahead of yours. Please open only one ticket per request.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding and patience while Support works through your request!