copilot subscription

[KeoLamola]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Copilot in GitHub

Body

I upgraded from Copilot Free to a monthly paid plan. My billing page shows it is active, but my VS Code extension is hard-locked to the free tier/upgrade loop despite revoking OAuth tokens and re-authenticating. Please force an entitlement resync on my account backend." They are usually able to flip the flag on their server to fix this quickly.

[github-actions[bot]]

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[KeoLamola]

hi @github support, what is the status of the fault ?

Hi @KeoLamola,

Did you attempt to upgrade your Copilot subscription after April 20th? If so, we've recently announced the following changes to GitHub Copilot’s Individual plans to protect the experience for existing customers: pausing new sign-ups, tightening usage limits, and adjusting model availability. Please visit the GitHub Blog: Changes to GitHub Copilot Individual Plans for more details.

If you’ve purchased Copilot through Apple or Google Play, please reach out to them directly for a refund.

I also see that you have a GitHub Pro account, are those the charges you're mentioning? The plan names are similar but GitHub Pro does not include access to Copilot, and new signups for Copilot Pro/Pro+ are currently paused.

Lastly, if none of the information above is applicable, the only place to go for answers to account-specific questions like this one is opening a ticket on our Support page.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. There are an extremely high volume of Support tickets right now, yours will be answered in the order it was received based on the amount of tickets ahead of yours. Please open only one ticket per request.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding and patience while Support works through your request!