Copilot Student Credits Not Resetting Correctly After Monthly Refresh – No Response from Support

[kk3059]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Copilot in GitHub

Body

Hello everyone,

I am facing an issue with my GitHub Copilot Student subscription and would like to know if anyone else has experienced something similar.

My Copilot credits were supposed to reset at the beginning of June. However, after only 1–2 messages, the usage suddenly showed 200/200 credits used, and Copilot was paused. The dashboard now shows that my credits will reset on July 1, even though a new billing/reset cycle had just started.

I opened a support ticket immediately and provided screenshots and details. I have also followed up multiple times, but so far I have not received any acknowledgment, update, or solution from GitHub Support.

This issue is directly affecting my work and development activities, as I rely on Copilot regularly.
I would appreciate any guidance on:
Whether others have encountered the same problem.

Any workaround or solution that helped.
How to get visibility from the GitHub team when a support ticket remains unanswered.
Thank you for your time, and I hope this issue can be investigated and resolved soon.

[github-actions[bot]]

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[ebndev]

Hi @kk3059,

This community is managed by GitHub employees, but it is not a support forum. You have done everything necessary on your end by opening a ticket on our Support page.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. There are an extremely high volume of Support tickets right now, yours will be answered in the order it was received based on the amount of tickets ahead of yours. Please open only one ticket per request.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding and patience while Support works through your request!