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Relationship Between Green Logistics Tendency and Logistics Performance: A Comparative Case Study on Logistics Service Providers
2016
Turkish Journal of Maritime and Marine Sciences
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Increasing concerns related to environmental side effects of the logistics services and competition between the logistics service providers are two pressuring factors on logistics service providers. ...
This study seeks to explore the relation between green logistics tendency and logistic performance from the perspective of logistics service providers. ...
Therefore, logistics is a missing link of providing green products and services to customer with value adding logistics activities (Wu and Dunn, 2006) as cooperation with customer's company and its customer ...
doaj:cca8abd523284831b17f306b10ecdedd
fatcat:jsentyasqnhplkmkto66tmhp7u
Collaborative relationships between logistics service providers and humanitarian organizations during disaster relief operations
2016
Journal of Humanitarian Logistics and Supply Chain Management
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2016),"Collaborative relationships between logistics service providers and humanitarian organizations during disaster relief operations", Abstract Purpose -The purpose of this paper is to explore barriers ...
and benefits of establishing relationships between humanitarian organizations (HOs) and logistics service providers (LSPs) in order to improve humanitarian disaster relief operations (DROs). ...
The cost of logistics services were identified as the most important factor obstructing the formation of collaborative relationships. ...
doi:10.1108/jhlscm-02-2015-0008
fatcat:gd2sfvnkyndkbka5nrsbct7rim
Moderation effect of client special treatment benefits on the relationship between logistics inte-gration and logistics performance in the logistics services providers' context
2021
Management Science Letters
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In the face of global competition and the coronavirus disease-19 (COVID-19) pandemic, the logistics service providers (LSPs) are facing severe challenges to attain their logistics performance indicators ...
integration and LSPs' logistics performance (i.e., cost leadership and customer services innovation). ...
Without them and their exceptional support, the current paper would not have been possible. ...
doi:10.5267/j.msl.2021.2.014
fatcat:x4emvefwc5clbnpufbx5zsx624
Absence of personal relationship in a buyer-supplier relationship: case of buyers and suppliers of logistics services provider in Australia
2019
Heliyon
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process of buying and selling logistics services. ...
Results reveal that an absence of a personal relationship between managers of buying and supplying firms in the supply chain leads to reduced trust, non-sharing of important business ideas and sensitive ...
Competing interest statement The authors declare no conflict of interest. ...
doi:10.1016/j.heliyon.2019.e01799
pmid:31206087
pmcid:PMC6558269
fatcat:nbuozvcu45aqldzkunqwlhvgpu
The role of corporate brand image for B2B relationships of logistics service providers in China
2020
Journal of Business Research
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This study examines the strategic significance of B2B corporate brand image of global logistics corporate brand providers in China offering international express parcel/postage delivery services. ...
As such, the research reveals how the selection of an industrial corporate brand by managers is materially shaped by corporate brand image and, moreover, the process of selection is more nuanced and complicated ...
The original purpose of the database is for Customer Relationship Management, which is a record of all the customers that use the agency's service to access to the international logistics services providers ...
doi:10.1016/j.jbusres.2020.03.043
fatcat:3a64xrwmr5dqna7gousga55qvm
Determining Factors for Supply Chain Services Provider Selection and Long-Term Relationship Maintenance: Evidence from Greece
2023
Logistics
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Due to increased globalization and its subsequent rise in competitiveness, the role of supply chain services (3PL) in managing logistics, reducing operational and non-operational costs, and managing customer ...
Customer-centric production has led to the development of a close relationship between production processes. ...
[7] Smart Partial Least Squares (PLS) Satisfaction and relationship management tend to reduce conflict and switch the intentions of 3PL customers. Hassan et al. ...
doi:10.3390/logistics7040073
fatcat:h7jkunvebrbaha4cxpj4fl5yva
Enhancing Dyadic Performance Through Boundary Spanners and Innovation: An Assessment of Service Provider-Customer Relationships
2015
Journal of Business Logistics
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We investigate the roles of boundary spanners by examining service providers and their relationships with customers. ...
We investigate the roles of boundary spanners by examining service providers and their relationships with customers. ...
logistics service provider firm and the customer. ...
doi:10.1111/jbl.12077
fatcat:l4tst5tzv5gdncpsc7lay74koa
Corporate and supply chain network governance of third party logistics service providers: Effects on buyers' intention to continue the relationship
2017
Management şi Marketing
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In this respect, the outcomes of this study may provide valuable insights for the third-party logistics (3PL) literature in terms of buyers' intention to relationship continuity. ...
This study focuses on the impact of corporate governance, supply chain network governance and competencies such as sales and logistics competence on buyers' intention to relationship continuity. ...
The research is conducted on third party logistic service provider companies and it was requested from their customers to assess the logistic service providers. ...
doi:10.1515/mmcks-2017-0017
fatcat:thtvt363e5djjosk6lgy6ktz7q
Towards an increased understanding of learning: a case study of a collaborative relationship between a retailer and a logistics service provider
2021
International Journal of Retail & Distribution Management
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PurposeThis study aims to explain how learning occurs in collaborative retailer–logistics service provider (LSP) relationships. ...
The findings also indicate positive outcomes of learning, such as improved cost efficiencies in warehouse operations, better customer services and improved long-term strategic planning.Practical implicationsThis ...
Rather, behind the scenes, retailers outsource parts or all activities to logistics service providers (LSPs), which, in turn, delivers end-customer experiences (Perdana et al., 2019; Xing et al., 2011 ...
doi:10.1108/ijrdm-10-2020-0409
fatcat:leg3x7hpuncivp3xgni6hpxsxe
The quality of customer information management in customer life cycle management
2003
Journal of Database Marketing & Customer Strategy Management
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Customer current value An organisation should be able to determine the value of individual customers, combining sales margin, sales and marketing costs, management costs, logistics and service, etc. ...
One of the most profitable is to provide higher service levels to customers of current or predicted high-value, conventional voice services, encouraging them to extend usage more and to use additional ...
doi:10.1057/palgrave.jdm.3240113
fatcat:loq7ewl2czco3aikiukf3ialnq
The Effect of Customer Relationship Management on Customer Satisfaction and Customer Loyalty
2021
Indonesian Journal of Business and Entrepreneurship
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This study aimed to determine the influence of Customer Relationship Management (CRM) which can be indicated as commitment, communication, and quality service, on customer loyalty through customer satisfaction ...
Kata kunci: customer relationship management (crm), kepuasan pelanggan, loyalitas pelanggan ...
) to the products or services provided so that customers will make continuous purchases of goods and services of a company that selected (Sangadji, 2014) . ...
doi:10.17358/ijbe.7.2.139
fatcat:t3mdos2apjdrnbzhgiwzvt4y6u
The Components of Customer Service
1996
Journal of Customer Service in Marketing & Management
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The objective of this research work is to provide a technique for the design of logistics customer service in business services; this procedure has been applied in different companies and this has allowed ...
Although most of them take into account the connection between logistics and customer service, it is reflected only as support for the service and not as an important way to elevate levels of competence ...
Given the level of service expected by customers, patterns of behavior, the capacity of the logistics system to provide the requested service and the competitive situation, define the goal and the level ...
doi:10.1300/j127v02n01_02
fatcat:ajpdvq47tvfwfm2rzcuuxtohbq
The impact of the logistics management in customer satisfaction
2017
Proceedings of the International Conference on Business Excellence
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The logistics activities within a business organization attempt to satisfy customers through achieving the time and location related market challenges and also through the cost of the service provided ...
This study aims to show the impact of the logistics management on customer satisfaction in small and mid-sized Algerian industrial companies, by interviewing the companies managers and everybody in charge ...
management, supply/demand planning, and management of third party logistics services providers. ...
doi:10.1515/picbe-2017-0031
fatcat:5mzieady4ra4rhzumuzubymxie
The impact of the logistics management in customer satisfaction
2018
Proceedings of the International Conference on Business Excellence
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The logistics activities within a business organization attempt to satisfy customers through achieving the time and location related market challenges and also through the cost of the service provided ...
This study aims to show the impact of the logistics management on customer satisfaction in small and mid-sized Algerian industrial companies, by interviewing the companies managers and everybody in charge ...
management, supply/demand planning, and management of third party logistics services providers. ...
doi:10.2478/picbe-2018-0036
fatcat:qrorsnujzzc2bmpc2nahjaqeom
The adaptive model of customs management
2018
MATEC Web of Conferences
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In the article is proposes concept of adaptive case management as one of the main area of development of customs management. ...
Nowadays the main features of the government administration are the formation of innovative theoretical and methodological bases of customs management basing on an integrative model. ...
Innovative ways or developing ideas of customs administrations, customs logistics and customs services are combined and implemented by a single process-oriented conceptual platform of international standards ...
doi:10.1051/matecconf/201817001018
fatcat:ximhuuqthnfhrgiamr5vmcnol4
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