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The Haptic Experience
2020
ATZheavy duty worldwide
Preserved Fulltext
enter into direct, face-to-face discussions with the experts. ...
And it's often the face-to-face discussion at a trade fair adjacent to the product that very often provides the decisive impulse for sales contracts to be signed. ...
doi:10.1007/s41321-020-0116-5
fatcat:leidveq3wrai3alvzxliyogaam
Understanding E-Commerce through Genre Theory: The Case of the Car-Buying Process
[chapter]
1999
IFIP Advances in Information and Communication Technology
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In this paper, we apply genre theory to evaluate the business processes involved in buying a car. ...
Communication genres are generic responses to recurring situations. Examples include a business letter, a meeting or a memo (Yates and Orlikowski 1992) . ...
genres mediated by face-to-face interactions. ...
doi:10.1007/978-0-387-35566-5_14
fatcat:avzoc2vyqfcrbkwyktvfri2vwu
Evaluating the Efficacy of a Traditional Approach to Marketing in the South African Pharmaceutical Industry during the Covid19 Pandemic
2023
European Journal of Management Issues
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Design/Method/Approach: The study adopted a qualitative and exploratory research design with an interpretivist epistemological paradigm. ...
The restricted access of pharmaceutical sales and marketing representatives to healthcare facilities led to a shift towards digital marketing. ...
We went from 95% face-to-face meetings to no personal interaction at all. Instead, we had to make bookings for face-to-face meetings." ...
doi:10.15421/192317
fatcat:3mkypkwicffxpglnfoctiioygy
A wearable sales assistant: capturing dynamic nonverbal communication behaviors using sensor technology
2019
Marketing letters
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However, sales researchers face the difficulty of measuring and tracking nonverbal behaviors, since these messages are perceived and processed mainly unconsciously. ...
and the customer, through wearable electronic devices, sociometric badges. ...
interaction
(infrared sensor)
(g) Total time of face-to-face interaction
Small values indicate less time of face-to-face
interaction (high values indicate more time
of face-to-face interaction) ...
doi:10.1007/s11002-019-09483-x
fatcat:i2qgitbi5jd3rjjddta6a5fvim
A Structured Comparison of the Service Offer and the Service Supply Chain of Manufacturers Competing in the Capital Goods and Durable Consumer Goods Industries
[chapter]
2010
IFIP Advances in Information and Communication Technology
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The main aim of this paper is to provide a structured comparison of the service offer and configuration in the capital goods and durable consumer goods industries. ...
The increasing importance of the service offer for manufacturing companies has lead to the development of different service chains and service package in different industries. ...
intermediary Assistance on all products Assistance on own sold Informal interrelationships products Bind to trade channel SPARE PARTS SUPPLIER Consumer electronics Capital goods Interaction with customer ...
doi:10.1007/978-3-642-16358-6_78
fatcat:q3jj7pistvfazljq4zt7ebfyre
EMAIL VERSUS FACE-TO-FACE NEGOTIATIONS: PERSPECTIVES OF SALES AND CUSTOMER SERVICE EMPLOYEES IN THE UNITED STATES OF AMERICA
2020
Časopis za Ekonomiju i Tržišne Komunikacije
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They also feel that a face-threatening act is less likely to occur in an email negotiation than in a face-to-face negotiation. ...
This research aims to identify the differences between email negotiation and face-to-face negotiation with respect to negotiation process, negotiation flexibility, face-saving, level of collaboration, ...
Parties can vent their emotions in email negotiation easily, taking advantage of the lack of personal interaction between the parties (Regina, 2000) . ...
doi:10.7251/emc2002300a
fatcat:3ugego4c2vg5jojb22nfaj5yma
An Assessment of the Use of Technology in the Direct Selling Industry
2010
Journal of Personal Selling & Sales Management
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As what is viewed as personal interactions change in today's society, direct sellers need to consider the new technologies that are defined by some consumers as an equivalent to, or a substitute for, face-to-face ...
Mobile phones, as well as personal digital assistants (PDAs), are used at an increasing rate and are changing the speed and efficiency of communication in sales. ...
Copyright of Journal of Personal Selling & Sales Management is the property of M.E. ...
doi:10.2753/pss0885-3134300206
fatcat:gfmskbo7mrcwtk2aowxzfk35r4
Personal or remote interaction? Banking the unbanked in South Africa
2011
South African Journal of Economic and Management Sciences
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It found that banks are currently using an integrated approach combining personal and remote interaction and emphasising the promotion of financial literacy. ...
The Financial Sector Charter (FSC) requires South African retail banks to provide retail products and services to the rural-based unbanked. ...
using aspects of both personal and electronic channels to interact with them. ...
doi:10.4102/sajems.v12i4.188
fatcat:kphh4vbqxfbgdpwzxdo6se5ega
12 Bowling Alone and Working Together? Social Capital at Work
[chapter]
2018
Democratic State and Democratic Society
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The average sales assistant is therefore a young person who views his/her retail job as a stopgap on the way to graduate destinations. ...
The empirical material shows young persons of different backgrounds who interact face to face to achieve common goals, allowing them to work as a team and members of a community that trust one another ...
doi:10.1515/9783110634082-013
fatcat:ey6v2wog4bfizkdluxzyfujlei
Evaluating self and others in electronic and face-to-face groups
1999
Journal of Applied Psychology
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compared with face-to-face interactions. ...
The purpose of this study is to better understand how performance evaluations of self and others that are based on electronic interaction compare with evaluations that are based on face-to-face interaction ...
Given the greater salience of personal information in face-to-face interactions, we expect that Hypothesis 2: Group members interacting face to face will like each other more than will electronic group ...
doi:10.1037//0021-9010.84.4.632
fatcat:yajgjdvxmfdppgxnhlgxrqolrm
Evaluating self and others in electronic and face-to-face groups
1999
Journal of Applied Psychology
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compared with face-to-face interactions. ...
The purpose of this study is to better understand how performance evaluations of self and others that are based on electronic interaction compare with evaluations that are based on face-to-face interaction ...
Given the greater salience of personal information in face-to-face interactions, we expect that Hypothesis 2: Group members interacting face to face will like each other more than will electronic group ...
doi:10.1037/0021-9010.84.4.632
fatcat:rxnwgctjg5bybemiasnprminfm
Potential benefits and challenges of e-detailing in Europe
2003
Journal of Medical Marketing
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Video detailing comes closest to personal face-to-face interaction because of the high proportion of analogue communication elements (image, speech, etc). ...
E-detailing can include the use of electronic channels for customer interaction as well as electronic support for sales representatives in their detailing calls, for example by providing them with electronic ...
doi:10.1057/palgrave.jmm.5040130
fatcat:q3v2zvd5b5hbfer7otc3m7dc2i
Design Of Interactive Smart Mirror System for Digital Information Display Based on Multitasking Approach Using Raspberry Pi
2022
Jurnal INFORM
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Therefore, the purpose of this research is to design an interactive smart mirror that functions as a personal digital assistant to provide a schedule of daily activities, including recognizing the owner's ...
face for access to the smart mirror, displaying weather forecasts, displaying the date and time, as well as the latest news. ...
ACKNOWLEDGMENT This section gives appreciation to individuals and organizations who assist the author. Thank you to the sponsors and financial support in this section. ...
doi:10.25139/inform.v7i2.4757
fatcat:ndslxu64jfgqpehb3kk6aksw2m
Page 439 of Psychological Abstracts Vol. 79, Issue 1
[page]
1992
Psychological Abstracts
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—Compared face-to-face (FTF) communication with electronic mail in decision-making groups whose members differed in social status, which was ex- amined by varying the external status of group members and ...
Ss rated the behavior of 2 hypothetical sales- persons across 3 constructs of ethicality, intention to choose a supplier, and influence on career. ...
Studying Microscopic Peer-to-Peer Communication Patterns
2007
Social Science Research Network
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This paper describes first results of an ongoing research effort using real time data collected by social badges to correlate temporal changes in social interaction patterns with performance of individual ...
productivity, a large number of important organizational communications are face-toface, so studies based on mining electronic interactions are missing a great part of the picture. ...
Temporal Social Surface of an "all hands" department meeting
Figure 6 . 6 Top left actor has fluctuating e-mail and face-to-face interaction, top right actor has fluctuating face-to-face, but steady ...
doi:10.2139/ssrn.1097111
fatcat:yfavhpbnyjemzllk2ur3vagkqu
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