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Design of Competitive Web Services Using QFD for Satisfaction of QoS Requirements

Gang WANG, Li ZHANG, Yonggang HUANG, Yan SUN
2013 IEICE transactions on information and systems  
Therefore, how to design services to meet customers' QoS requirements is an urgent problem for service providers.  ...  This paper proposes an approach using QFD (Quality Function Deployment) which is a quality methodology to transfer services' QoS requirements into services' design attribute characteristics.  ...  So we use QFD to design web services and trace customers' QoS requirements into design attributes of web services. It can make the designed web services reflect QoS requirements by using QFD.  ... 
doi:10.1587/transinf.e96.d.634 fatcat:jm7eygmiv5aljeai25fgpcitty

Service quality evaluation of international freight forwarders: an empirical research in East Asia

Sheng Teng Huang, Emrah Bulut, Okan Duru
2019 Journal of Shipping and Trade  
Providing high quality service to enhance customer satisfaction is the key mission since competition is extremely severe.  ...  Abstract The purpose of this paper is to improve service quality of international freight forwarders and explore practical business solutions to enhance customer service level.  ...  Özgener (2003) stresses the evolution and advantage of QFD for product design and service management.  ... 
doi:10.1186/s41072-019-0053-6 fatcat:72bpa3mfvfanfcorohrbuntqma

A Fuzzy Quality Function Deployment Approach for Differentiating Cloud Products

S. Emre Alptekin, Gulfem Isiklar Alptekin
2018 International Journal of Computational Intelligence Systems  
The applicability of the proposed framework is shown using a real life cloud product design scenario with three customer profiles.  ...  The quality function deployment (QFD) approach in the tool systematically handle the product design process.  ...  In that research, the authors use ANP with the QFD in order to recommend improvement goals for PTRs. Ref. 31's case study considers improving the design of a pencil.  ... 
doi:10.2991/ijcis.11.1.79 fatcat:uijzs3ha6rhtdktdrugfgb3yey

A system framework for OKP product planning in a cloud-based design environment

Pai Zheng, Yuqian Lu, Xun Xu, Sheng Quan Xie
2017 Robotics and Computer-Integrated Manufacturing  
The satisfaction of design service and efficiency of service encapsulation are determined by the quality of virtualisation.  ...  Furthermore, understanding of individual customer's affective requirements is a prerequisite of predicting successful product design to achieve customer satisfaction [22] .  ... 
doi:10.1016/j.rcim.2016.04.001 fatcat:5wayafuxz5cefhkq2sdppdmm6m

Web Services Supply Chains: A Literature Review

Krithika V
2012 International Journal on Web Service Computing  
SYSTEMS USING QFD FOR SATISFACTION OF QUALITY OF SERVICE REQUIREMENTS”, IEEE International Conference on Web Services, 2009, pp 567 – 574 [47] Tian, M.; Gramm, A.; Ritter, H.; Schiller, J, “  ...  -J, “The Design of QoS Broker Algorithms for QoS-Capable Web Services”, IEEE International Conference on e-Technology, e-Commerce and e-Service, IEEE ,2004, pp 17 – 24 [63] Zhang ,X; Chen ,Y; Cao  ... 
doi:10.5121/ijwsc.2012.3102 fatcat:zkjvh3kaunbgvcjycohgxszeq4

http://journalijcar.org/issues/using-multi-criteria-decision-making-approaches-evaluating-and-selecting-website-literature

Kemal Vatansever, Yakup Akgül
2017 International Journal of Current Advanced Research  
There is no journal article reviewing the literature regarding Website service quality evaluation and selection models.  ...  Tran, Tsuji and Masuda (2009) proposed a novel approach for designing and developing a QoS ontology and its QoS-based ranking algorithm for evaluating Web services using Analytic Hierarchy Process (AHP  ...  Authors presented an optimization approach for the composition of Web services using the dynamic service selection which allows specifying constraints on quality requirements for the user both at local  ... 
doi:10.24327/ijcar.2017.3399.0281 fatcat:bxaksu6nifei3hi5cisazht2ry

PSS Design Considering Feedback from the Entire Product-service Lifecycle and Social Media

Dimitris Mourtzis, Sophia Fotia, Marta Gamito, Rui Neves-Silva, Ana Correia, Philipp Spindler, Giuditta Pezzotta, Monica Rossi
2016 Procedia CIRP  
At the same time, PSS require robust engineering methods and tools for their design, which allow multi-dimensional exchange of knowledge between the designers and the relevant stakeholders across the value  ...  Finally, a conceptual eco-innovative framework for lean PSS design is presented, explaining how these technologies could be combined for the improvements of PSS design and evaluation procedures.  ...  Acknowledgements This work has been partially supported by the H2020 EC funded project "Cloud Manufacturing and Social Softwarebased Context Sensitive Product-Service Engineering Environment for Globally  ... 
doi:10.1016/j.procir.2016.03.092 fatcat:7yfpwpe5bvgozdfav5pjsaioiu

Bio-inspired cost-aware optimization for data-intensive service provision

Lijuan Wang, Jun Shen, Junzhou Luo
2015 Concurrency and Computation  
Requirements for QoS-Based Web Services Description and Discovery.  ...  In the context of Web service composition, if the QoS attributes of a composite service cannot satisfy the global constraints, it is useful to exploit the competitions among service providers to help the  ... 
doi:10.1002/cpe.3589 fatcat:ac3v652klncdndi6bkglyxe5v4

Stochastic Capacity Acquisition and Allocation Model for Bandwidth Brokers under Fuzzy Volume Based Pricing Scheme

Hasan Hüseyin Turan, Nihat Kasap, Dursun Delen, Mehmet Nahit Serarslan
2016 International Journal of Computational Intelligence Systems  
Two performance statistics namely fuzzy Expected Value of Perfect Information (EVPI) and fuzzy Value of Stochastic Solution (VSS) are defined to demonstrate the efficiency of proposed methodology compared  ...  By integrating fuzzy mathematical programming and two-stage stochastic programming techniques, deterministic equivalent of single objective profit maximization problem of BB is obtained solved to optimality  ...  Acknowledgements Preliminary findings of this article was presented in ISCSE 2013 Proceedings book with title the "A Fuzzy Capacity Acquisition and Allocation Model for Bandwidth Brokers under Uncertainty  ... 
doi:10.1080/18756891.2016.1149998 fatcat:etz6gurbjnhafm2rnb6b2jj56i

The drivers of services on next-generation networks

Jon Iden, Leif B. Methlie
2012 Telematics and informatics  
Fourth, although policy makers have deregulated the telecommunications market in order to foster competition and reduced prices for end-users, the multi-sided, complex nature of the NGN requires new services  ...  of the users for service development in this area.  ...  And for those who are engaged in service innovation, techniques such as the Quality Function Deployment (QFD) can be used to identify the characteristics and requirements of new and existing network services  ... 
doi:10.1016/j.tele.2011.05.004 fatcat:6ahjrjywjze67ifnhyewt3ccna

Glossary of terms in the SPHERE project environment [article]

Antoni Quintana, Enric Ortega Font
2022 Zenodo  
"The Glossary of terms in the SPHERE project environment" is a 206 pages document that presents 1287 terms used during the project.  ...  QFD methodology provides a defined set of matrices utilized to facilitate this progression. 991 QL Quality Level See AQL (Acceptable Quality Level) 992 QoS Quality of Service Quality of Service (QoS) is  ...  QC is similar to, but not identical with, quality assurance (QA). 990 QFD Quality Function Deployment QFD is a process and set of tools used to effectively define customer requirements and convert them  ... 
doi:10.5281/zenodo.7147816 fatcat:6qbtklamprfdfctnozdouocemm

Emerging Trends in Management, IT and Education

Dr. P S Aithal, Shreepathy R Bhat
2019 Zenodo  
Malware is also designed for the monitoring user's web browsing history including the spyware related activities.  ...  Nikhil Chandrashil & Bhagban Das, August (2008) conducted study on Customer Satisfaction with regard to Banking: An Application of QFD -Management Research, Vol.7, No.8.  ...  Increase in bandwidth requirements for cloud computing to be used 2.Inorganic growth 3.Cyber and Information security -an ever green domain Challenge 1.  ... 
doi:10.5281/zenodo.3492020 fatcat:wytrxibqsjegfi6oouvfjcoiia

Program

2020 2020 IEEE International Conference on Consumer Electronics - Taiwan (ICCE-Taiwan)  
However, the stringent quality of service (QoS) requirements and better spectral efficiency have posed the challenges such as higher bandwidth, lower latency and better reliability on the VR/AR communication  ...  The fierce competition for market shares and profits has rendered frequent release of new generations with fancier designs, more functionalities and better performance.  ...  In addition to use the Quality Function Deployment (QFD) to converge the results of innovative service design, this research also uses the Analytic Hierarchy Process (AHP) method to implement the pilot  ... 
doi:10.1109/icce-taiwan49838.2020.9258230 fatcat:g25vw7mzvradxna2grlzp6kgiq

Program

2022 2022 International Conference on Decision Aid Sciences and Applications (DASA)  
A maximum of 92.90% classification accuracy is obtained using the features of IMF-4 with 10-fold cross-validation. The results conclude that the proposed method can detect AD patients efficiently.  ...  The selected features from EEG recordings of 23 subjects (AD-12 and NC-11) are used to train and test the Leastsquare support vector machine (LS-SVM) classifier with three different kernel functions.  ...  level of study and associated factors of shuttle services satisfaction.  ... 
doi:10.1109/dasa54658.2022.9765271 fatcat:ttqppf4j3navnaxe653mrzmezi

Maps of Lessons Learnt in Requirements Engineering: A Research Preview [chapter]

Ibtehal Noorwali, Nazim H. Madhavji
2013 Lecture Notes in Computer Science  
However, from the survey we conducted of requirements engineering (RE) practitioners, over 70% of the respondents stated that they seldom use RE lessons in the RE process, though 85% of these would use  ...  Such maps would thus be: (a) a driver for research to "light up" the darker areas of RE and (b) a guide for practice to benefit from the brighter areas.  ...  Acknowledgements First and foremost, my sincere thanks go to Professor Nazim Madhavji for his continuous guidance, supervision, and encouragement during the course of my research.  ... 
doi:10.1007/978-3-642-37422-7_9 fatcat:m67nibzpmna6rmedkg2rmy3zwu
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