This paper analyzes a call center model with m customer classes and r agent pools. The model is one with doubly stochastic arrivals, which means that the ...

This paper analyzes a call center model with m customer classes and r agent pools. The model is one with doubly stochastic arrivals, which means that the m- ...

PDF | This paper analyzes a call center model with m customer classes and r agent pools. The model is one with doubly stochastic arrivals, which means.

We then propose a method for staffing and routing based on linear programming (LP), and show that it achieves the asymptotic lower bound on expected total cost; ...

Jan 1, 2006 · This paper analyzes a call center model with m customer classes and r agent pools. The model is one with doubly stochastic arrivals, ...

This paper analyzes a call center model with m customer classes and r agent pools. The model is one with doubly stochastic arrivals, which means that the ...

May 1, 2006 · This paper analyzes a call center model with m customer classes and r agent pools. The model is one with doubly stochastic arrivals, ...

Dive into the research topics of 'Design and control of a large call center: Asymptotic analysis of an LP-based method'. Together they form a unique fingerprint ...

Design and control of a large call center: Asymptotic analysis of an LP-based method. A Bassamboo, JM Harrison, A Zeevi. Operations Research 54 (3), 419-435 ...

Downloadable ! Author(s): Achal Bassamboo & J. Michael Harrison & Assaf Zeevi. 2006 Abstract: This paper analyzes a call center model with m customer ...